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Overview
As a fan of McDonald’s, you might have enjoyed the convenience of self-serve soda machines for refilling your drinks while dining in. However, by 2032, these self-serve soda machines will be phased out from all U.S. McDonald’s locations. This decision comes as a result of the noticeable shift in customer behavior patterns, particularly during the pandemic, which has led to increased reliance on online ordering, delivery services, and drive-thru options. Consequently, fewer customers are dining in and topping off their drinks.
With digital sales accounting for around 40% of McDonald’s total, the company is evolving to match the industry’s direction. In addition to removing self-serve soda machines, McDonald’s is also experimenting with smaller scale locations called “CosMc’s” that have reduced seating capacity.
As of now, it’s unclear how this change will affect customers’ ability to get refills or mix their preferred beverages. Currently, the refill policies are often determined by individual franchise owners. Some customers have voiced concerns about the potential increase in waiting time for drinks and the loss of the freedom to mix beverages at their discretion.
Take note that this transition has already begun in some McDonald’s locations, such as those in Illinois, where self-serve soda fountains are being removed. So, if you have a soft spot for blending Coca-Cola and Sprite, be aware that the days of filling your cup with that special combination are limited.
Frequently Asked Questions
Why Are They Taking Away Self-serve Soda Machines?
McDonald’s is removing self-serve soda machines due to changing consumer preferences in the fast-food industry.
What Will Replace These Soda Machines?
At the moment, no exact replacement for the self-serve soda machines has been announced. However, customers will need to ask the cashier for a refill when they want more of their chosen soft drink.
Are Other Fast-food Chains Following Suit?
While no specific information is provided about other fast-food chains removing their self-serve machines, it is possible that they may follow McDonald’s lead in the future to adapt to changing consumer preferences.
When is McDonald’s Planning on Removing All Self-serve Soda Machines?
McDonald’s plans to remove all self-serve soda machines in the United States by 2032.
Why Did McDonald’s Make This Decision?
The main reason for this decision is the shift in customer preferences in the fast-food industry. Getting rid of self-served soda machines aligns with this trend.
How Does This Affect Customers and Staff?
For customers, this means they will have to ask the cashier for refills when they want more of their drink. Staff may have to handle an increased number of requests for refills, which could impact their duties and workload.
